FAQ

Contact information:
How can I contact your customer service team?

Please email us at customerservice@dmvbeautybar.com.

I emailed your customer service team. When should I expect a response?

We will respond to all emails as soon as possible.

Do you offer returns?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, DMV Beauty Bar reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. 

Can I edit my order?

Please contact customerservice@dmvbeautybar.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed. 

Can I cancel my order?

Unfortunately we are not able to cancel an order once it has been placed. 

How can I track my package?

Once your order has been fulfilled, you will receive an email from us with your tracking information.

What carrier do you use?

Domestic Packages are shipped via USPS & UPS. 

How long before I receive my order?

The normal processing time for orders is 72 hours during business days (Monday - Friday). After your order has been shipped, delivery time within the United States is based on your selected Shipping Method and can be between 7-10  business days. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

DMV Beauty Bar is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United State

BRANDS 

We love engaging with new and upcoming brands. Please send an email to brands@dmvbeautybar.com with the following information: 

MOQ with wholesale pricing catalog, products ingredients, manufacturing process, Official website, All brand social media accounts. 

We will correspond with you from there.